Marketing and sales experts have written hundreds of thousands of papers on how to win customers and retain them. Their practical wisdom is based on experience and usually helps immensely. However, their tips and hints are rarely systematic enough to help a company develop more than a general policy of how to treat customers.
The series of international standards ISO 10001, 10002 and 10003 is a synthesis of customer relationships know-how: it provides specific guidelines on how to take care of customer satisfaction, how to prevent or manage with customer claims, and what are the best strategies in achieving long-lasting customer relations.
Top Management Advisors offers training and consultancy towards developing a consistent comprehensive system of customer relations based on proven models, including standardized procedures and guidelines compatible with other management standards such as ISO 9001.
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